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Refund and Cancellation

REFUND & CANCELLATION

Last Updated: 08/01/2024

1. Cancellation Policy:

1.1 Order Cancellation by Customer:

  • Customers may cancel their order within 24 hours of placing it, provided the order has not been processed or shipped.
  • To cancel an order, customers should contact our customer support at akankshacolour@gmail.com.

1.2 Cancellation Fee:

  • A cancellation fee may be applied in certain cases, depending on the processing stage of the order.

1.3 Cancellation of Custom or Personalized Orders:

  • Custom or personalized orders may not be eligible for cancellation, especially if production has begun.

2. Refund Policy:

2.1 Eligibility for Refund:

  • Refunds will be considered for eligible cancellations, damaged or defective products, or if the customer is dissatisfied with the product.
  • Products must be returned in their original condition and packaging.

2.2 Refund Process:

  • Refunds will be issued to the original payment method within 15 business days after the returned product is received and inspected.

2.3 Non-Refundable Items:

  • Certain items, such as gift cards or downloadable software, may not be eligible for refunds.

3. Shipping and Handling:

3.1 Refund of Shipping Costs:

  • Shipping and handling charges are non-refundable, except in cases of shipping errors or defective products.

3.2 Return Shipping Costs:

  • Customers are responsible for return shipping costs, except in cases of shipping errors or defective products.

4. Damaged or Defective Products:

4.1 Reporting Damage or Defects:

  • Customers must report any damage or defects within 15 days of receiving the product.
  • Customers may be required to provide photographic evidence of the damage or defect.

4.2 Replacement or Refund:

  • We will either replace the damaged or defective product or provide a refund, as determined by our customer support team.

5. Changes to Cancellation and Refund Policy:

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. The most recent version will be posted on this page.

6. Contact Information:

If you have any questions regarding this Cancellation and Refund Policy, you may contact our customer support at akankshacolour@gmail.com.